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Journey Map Template

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map your customer journey

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our free template.

Our free journey map template will help you visualize your customer journey or employee journey.

Because it’s in PowerPoint, it’s:

  • Easy to edit — no design skills or special software needed
  • Easy to share with colleagues across your organization
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AI Training

Equip teams to develop AI concepts for products, services, and experiences that create value for people and the business.
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BLOGS

Our Latest Insights

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insights1
Customer experience

The Secret to Customer Happiness Is Realistic B2B Customer Expectations

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Insights2
Partner experience

Your Partner Program Has Metrics. But Does It Have a Partner Experience Score?

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Insights3
Artificial intelligence

Zombies. Good in a Movie. Bad for Partner Lifecycle Management.

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FAQ’s

Curious?
Then you'll fit right in.

These are the things people ask us before they get in touch. Pick the practice you’re here for.

Our customer experience (CX) courses are designed for people with little to no CX background. They're a great fit for practitioners getting started in the CX field and for anyone who wants to bring a more customer-centric approach to their work, whatever their role.
Our human-centered AI courses are for CX leaders, UX designers, product managers, and anyone designing AI into their products, services, and experiences.

Yes. ;-) We offer our customer experience and AI courses in self-paced, live, and hybrid formats — so you can choose how you and your team learn best.

Of course. Learning together gives your team or cross-functional cohort a shared language and a common set of methods, so new ideas turn into action faster.

Yes. We tailor private training programs to your industry and customers, desired business results, current challenges, and learning goals. Private training is available in live and hybrid formats, with optional train-the-trainer sessions to scale the impact of your investment across your organization. Reach out to start the conversation.

Yes. Everyone who completes a Bodine & Co. course receives a certificate of completion.

Nope. Every Bodine & Co. course starts with the foundations and builds from there. Newcomers leave with a solid base to grow from, and experienced practitioners come away with sharper methods and fresh thinking.

In our free webinars, Bodine & Co. experts share ideas and insights on customer experience, partner experience, and AI. Our online courses go deeper, with step-by-step instruction, practical exercises, and tools your team can apply to real work right away.

Yes. We offer group pricing for teams of 10 or more enrolling at the same time. Get in touch for a quote.

Yes. Add one-on-one or team coaching to any course for expert guidance and support as you put new skills to work on your own projects. Get in touch, and we'll recommend the right fit for your team and your training goals.

Our courses combine field-tested methods from our decades of practice with the latest research in design and AI. Kerry Bodine, co-author of Outside In: The Power of Putting Customers at the Center of Your Business, curates every topic and course, tapping into her superpower: making complex ideas simple to understand and apply.